{"id":20,"date":"2026-03-12T09:43:30","date_gmt":"2026-03-12T09:43:30","guid":{"rendered":"http:\/\/hixpune.online\/?page_id=20"},"modified":"2026-03-19T15:53:10","modified_gmt":"2026-03-19T15:53:10","slug":"contact-our-workshop","status":"publish","type":"page","link":"https:\/\/hixpune.online\/?page_id=20","title":{"rendered":"Technical Support &amp; Studio Inquiries"},"content":{"rendered":"\n<p>At <strong>hixpune<\/strong>, we treat candle making as a precise balance of organic chemistry and thermal engineering. Whether you are a retail partner, a private client, or a fellow enthusiast, Derek David OGorman provides direct technical oversight for all inquiries originating from our Cavan studio. We prioritize clear, data-driven communication regarding our wax formulations, scent throw performance, and CLP safety compliance.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Direct Communication Channels<\/h3>\n\n\n\n<p>To ensure your technical or logistical query is handled with the necessary precision, please use the following official contact methods:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Artisanal Support &amp; Order Logistics:<\/strong> For immediate assistance regarding active orders, shipping timelines within Ireland, or technical product performance (such as wick calibration), contact us at <strong>+(353)-807-918-582<\/strong>. <em>Available: Monday \u2013 Friday, 09:00 to 18:00 GMT.<\/em><\/li>\n\n\n\n<li><strong>Technical &amp; Formulation Inquiries:<\/strong> For detailed questions regarding our soy-wax blends, fragrance flashpoints, or custom scent development, please email <strong>help@hixpune.online<\/strong>. Our technical desk reviews all safety data sheets (SDS) and formulation logs to provide accurate responses.<\/li>\n\n\n\n<li><strong>Principal Consultant:<\/strong> Derek David OGorman.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Studio &amp; Distribution Hub<\/h3>\n\n\n\n<p>Our production facility in Co. Cavan is optimized for small-batch curation, ensuring each vessel is poured at the exact saturation temperature required for molecular stability.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Registered Address:<\/strong> 12 Carrickfern, Keadew, Cavan, H12 PD37, Ireland.<\/li>\n\n\n\n<li><strong>Logistics Note:<\/strong> We operate as a private production studio. Physical visits for collection are available by <strong>appointment only<\/strong> to ensure that curing cycles and temperature-sensitive pours are not disrupted.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Professional Consultation Services<\/h3>\n\n\n\n<p>We provide more than just a retail product; we offer technical expertise in the home fragrance sector. You may contact <strong>hixpune<\/strong> for the following specialized services:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li><strong>Burn Analysis:<\/strong> If you are experiencing &#8220;tunneling&#8221; or &#8220;sooting&#8221; with a high-end candle, our team can provide a diagnostic based on your room&#8217;s airflow and burn habits.<\/li>\n\n\n\n<li><strong>CLP Compliance Guidance:<\/strong> We ensure all our products meet the latest EU 1272\/2008 standards. If you require specific allergen information for a gift or commercial space, we can provide the full chemical breakdown.<\/li>\n\n\n\n<li><strong>Bespoke Thermal Engineering:<\/strong> We collaborate with interior designers to create scent profiles that match specific spatial volumes and ventilation levels.<\/li>\n<\/ol>\n\n\n\n<p><strong>hixpune<\/strong> is committed to the highest standards of Irish craft. We believe that a well-informed client is essential to the safe and effective enjoyment of our artisanal candles. If you have any concerns regarding the performance of your purchase, we encourage you to reach out with your batch number for a full technical review.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>At hixpune, we treat candle making as a precise balance of organic chemistry and thermal engineering. Whether you are a retail partner, a private client, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-20","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/hixpune.online\/index.php?rest_route=\/wp\/v2\/pages\/20","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hixpune.online\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hixpune.online\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hixpune.online\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hixpune.online\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=20"}],"version-history":[{"count":3,"href":"https:\/\/hixpune.online\/index.php?rest_route=\/wp\/v2\/pages\/20\/revisions"}],"predecessor-version":[{"id":111,"href":"https:\/\/hixpune.online\/index.php?rest_route=\/wp\/v2\/pages\/20\/revisions\/111"}],"wp:attachment":[{"href":"https:\/\/hixpune.online\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=20"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}